Last Updated: April 2025
Please read these Terms & Conditions carefully before making any booking with Skylines Trips Limited. By proceeding with a booking – whether for yourself or on behalf of others – you confirm that you have read, understood, and accepted these conditions in full.
Skylines Trips Limited is a UK-registered travel agency (Company Registration Number: 16311229), located at 17 Bellamy House, 16 Biscoe Close, Hounslow, TW5 0UX, United Kingdom.
We operate as a licensed flight ticket retailer and travel intermediary, connecting passengers with airlines and travel suppliers. All flights booked through Skylines Trips Limited are ATOL-protected under the Civil Aviation Authority (CAA).
For any queries, contact us at:
A binding contract between you and Skylines Trips Limited is formed as soon as we accept your booking and issue a confirmation invoice or booking reference. By making a booking, you confirm that:
It is your responsibility to check all details on your confirmation invoice immediately upon receipt. Any discrepancies must be reported to us within 4 hours of receipt, or before 8:00 PM on the same day. Skylines Trips Limited cannot be held liable for errors that were not reported within this window.
All flight bookings made through Skylines Trips Limited are fully ATOL-protected under the Air Travel Organiser’s Licence, issued by the UK Civil Aviation Authority (CAA).
This means that:
ATOL protection applies to flight-inclusive bookings. For further information, visit the Civil Aviation Authority website at www.caa.co.uk.
All prices are subject to change until tickets have been issued. While a deposit and written payment plan may be agreed, this does not guarantee the final price. Prices can vary at any time due to factors beyond our control, including but not limited to changes in transportation costs (such as fuel), airline charges, landing taxes, airport fees, and currency exchange rates.
Once your tickets have been issued, the price is then confirmed and no further increases will apply.
Where a deposit payment option is available:
In some cases, full payment may be required at the time of booking. This will be clearly advised before you proceed with your reservation.
We accept payment by:
Commercial debit/credit cards and international cards may incur an additional processing fee, which will be disclosed before payment is taken.
For customers booking through our Book Now Pay Later installment service, the following additional conditions apply in conjunction with our full Installment Payment Terms & Conditions:
Full terms governing installment bookings are set out in our separate Installment Payment Terms & Conditions document, available at our Installment Terms.
Your e-ticket will be issued electronically once full payment has been received. E-tickets will be sent to the email address provided at the time of booking. It is your responsibility to:
Please note that issued tickets are non-transferable and cannot be used by any person other than the named passenger.
Passenger names provided at the time of booking must exactly match the names as they appear on the relevant passport or travel document. Skylines Trips Limited cannot be held responsible for any costs, penalties, or denied boarding arising from name discrepancies caused by information provided incorrectly by the customer.
Multiple confirmations – both written and verbal – are obtained prior to ticket issuance to verify that all booking details are correct.
All passengers must ensure:
Deposits are refundable within 24 hours of booking, provided the tickets have not yet been issued. After this period, or once tickets are issued, the deposit becomes strictly non-refundable.
If a booking is cancelled due to non-payment of the remaining balance, the deposit will be fully forfeited. Any additional instalment payments made may be refundable, subject to the circumstances of the cancellation and any applicable charges from the airline or supplier.
For customers on an instalment payment plan, any payments made beyond the initial deposit may be refundable in the event of cancellation, subject to the circumstances of the cancellation and any charges applied by the airline or supplier. We will assess each case fairly and individually and communicate clearly with you throughout the process.
If you are experiencing difficulty making payments and are concerned about cancellation, please contact us as early as possible on 020 3892 1831 or at info@skylinestrips.co.uk – we will always look to find a solution before cancellation becomes necessary.
Once a ticket has been issued, refund eligibility is determined entirely by the airline’s fare rules applicable to your specific ticket. Some fares are fully non-refundable. Others may be partially refundable, subject to the airline’s cancellation fees and policies.
Skylines Trips Limited acts as an intermediary between you and the airline and is not responsible for the airline’s refund policies. We will however act on your behalf and do everything reasonably possible to secure the best available outcome from the airline on your behalf.
Where a refund application is submitted to the airline on your behalf, an administration charge of £75 per ticket applies. If the recoverable refund amount from the airline is less than the administration charge, the ticket will be treated as fully non-refundable. We will always advise you of this before submitting a refund application so you can make an informed decision.
Airline refunds typically take 10 to 16 weeks from the date of the refund application to be received by us. Once received, we will process the refund to your original payment method within 72 hours. We will keep you updated throughout the process and notify you as soon as your refund has been received and processed.
If you wish to cancel your booking, you must notify us in writing as soon as possible. Cancellation charges depend on the airline’s fare rules and how close to the departure date the cancellation is made. In some cases, particularly on non-refundable fares, cancellation charges may be 100% of the total booking value.
We strongly recommend arranging comprehensive travel insurance at the time of booking, as this may cover cancellation costs in certain circumstances.
If your flight is cancelled by the airline, your rights and remedies are governed by the airline’s conditions of carriage and, where applicable, UK Regulation 261/2004. You may be entitled to:
Skylines Trips Limited will act on your behalf in pursuing any such entitlements and will keep you informed throughout.
Skylines Trips Limited will not be liable for any cancellation, delay, or change to your travel arrangements arising from circumstances beyond our reasonable control. These include but are not limited to war, civil unrest, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, epidemics, pandemics, industrial disputes, or unavoidable technical failures.
In such circumstances we will always do our best to assist you in finding an alternative solution and will communicate with you promptly and transparently throughout.
If you wish to change any aspect of your booking after confirmation – including travel dates, passenger names, routing, or departure airport – you must notify us in writing as soon as possible. Changes are subject to:
Please note that certain fare types do not permit changes at all, and any amendment request on such tickets may result in a cancellation charge of up to 100% of the fare.
Airlines occasionally make schedule changes, flight cancellations, or route amendments outside of our control. In such cases, we will notify you as soon as we are made aware. Where an airline makes a significant schedule change or cancels your flight, you may be entitled to:
Skylines Trips Limited is not responsible for airline schedule changes or cancellations. Your rights and remedies in such cases are governed by the airline’s conditions of carriage and, where applicable, UK261/2004 or EU Regulation 261/2004.
Skylines Trips Limited is a flight ticket retailer and does not provide visa or immigration advice or services. It is entirely the passenger’s responsibility to:
We cannot be held responsible and will not offer compensation if you are denied boarding, refused entry, or deported due to incomplete, invalid, or insufficient documentation. We strongly recommend consulting the relevant embassies or consulates and checking the UK Foreign, Commonwealth & Development Office (FCDO) travel advice at www.gov.uk/foreign-travel-advice before booking.
Requests for specific seats, meal preferences, wheelchair assistance, or other special services must be submitted at the time of booking. While we will forward all such requests to the relevant airline, Skylines Trips Limited cannot guarantee that any special request will be fulfilled, as these are subject to the airline’s availability and policies.
Passengers with medical conditions or disabilities that may affect their travel must notify us in full writing at the time of booking. We will do everything reasonably possible to accommodate your needs. If we are unable to do so, we reserve the right to decline the booking.
Skylines Trips Limited strongly recommends that all passengers obtain comprehensive travel insurance from a licensed UK insurance provider before travel. Suitable insurance should cover, as a minimum:
We can provide general guidance on insurance but do not issue insurance policies. We are not liable for any costs that adequate travel insurance would have covered.
Skylines Trips Limited acts as a ticketing intermediary between you and the airline or travel supplier. Our liability to you is limited as follows:
Nothing in these Terms & Conditions limits our liability for death or personal injury caused by our negligence.
If you experience a problem during your trip, please contact the relevant supplier (airline, hotel, transfer operator) at the earliest opportunity to allow them to resolve it. If the issue is not resolved to your satisfaction, please contact us as soon as possible.
To register a formal complaint after your return, please contact us in writing within 28 days of your return date at:
Skylines Trips Limited 17 Bellamy House, 16 Biscoe Close, Hounslow, TW5 0UX, United Kingdom Email: info@skylinestrips.co.uk Phone: 020 3892 1831
Please include your booking reference and a clear description of your complaint. We aim to acknowledge all complaints within 5 working days and respond in full within 28 days.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you choose to apply the law and jurisdiction of Scotland or Northern Ireland.
Skylines Trips Limited reserves the right to update or amend these Terms & Conditions at any time. The most current version will always be available at skylinestrips.co.uk/terms-conditions/. Your continued use of our services following any update constitutes your acceptance of the revised terms.