Privacy Policy - Skylines Trips Limited

At Skylines Trips Limited, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us – whether as a customer, prospective customer, or website visitor. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood how we handle your personal information.

For any privacy-related queries or concerns, please contact our Data Protection Officer using the details set out in Section 17 below.

1. Who We Are

Skylines Trips Limited is a UK-registered company (Company Registration Number: 16311229). For the purposes of UK data protection legislation, Skylines Trips Limited is the designated Data Controller.

Registered Address: 17 Bellamy House, 16 Biscoe Close, Hounslow, TW5 0UX, United Kingdom

Data Protection Officer: Email: admin@skylinestrips.co.uk Post: Data Protection Officer, Skylines Trips Limited, 17 Bellamy House, 16 Biscoe Close, Hounslow, TW5 0UX, United Kingdom

2. Policy Updates

We review and update this Privacy Policy regularly to reflect changes in our business practices or legal obligations. The most current version is always available at skylinestrips.co.uk. The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

• Identity Data: Full name, date of birth, passport number, nationality, and gender.
• Contact Data: Home address, email address, and telephone number.
• Financial Data: Payment card details, bank account information, transaction history, and booking payment records.
• Travel Data: Flight bookings, itineraries, travel preferences, and special assistance requirements.
• Technical Data: IP address, browser type and version, device identifiers, time zone settings, operating system information, pages visited on our website, and the time and date of your visit. This data is collected automatically when you browse our website and is used solely to improve its performance and security.
• Communication Data: Records of any correspondence between you and Skylines Trips Limited, including emails, phone call notes, and enquiry submissions.
• Marketing & Communications Data: Your preferences regarding receiving marketing communications from us.

Sensitive Data: In limited circumstances, and only with your explicit prior consent, we may collect sensitive personal data such as medical conditions, dietary requirements, or religious beliefs where these are relevant to the services you have requested – for example, where special assistance or specific meal requirements have been arranged as part of your booking.

4. How We Collect Your Data

We collect personal information in the following ways:

• Directly from you – when you make a booking by phone, email, or through our website contact forms; when you enquire about our services; when you subscribe to our newsletter; when you respond to a survey or promotion; or when you contact our customer service team.
• Automatically – through our website, using cookies and tracking technologies that collect technical and usage data as you browse our site. Please see Section 10 for more information about how we use cookies.
• From third parties – where a booking is made on your behalf by another person, or where we receive information from airlines, hotels, or other travel suppliers in connection with your booking.

5. How We Use Your Personal Data

We use your personal data for the following purposes, relying on the legal bases indicated:

• To fulfil your booking (contractual necessity) – processing payments, issuing e-tickets, managing your booking, and communicating with airlines and suppliers on your behalf.
• To manage your instalment payment plan (contractual necessity) – administering your agreed payment schedule, sending payment reminders where applicable, and keeping records of payments received.
• To provide customer service (contractual necessity and legitimate interests) – responding to enquiries, resolving complaints, and providing support before, during, and after your trip.
• To comply with legal obligations (legal compliance) – meeting our obligations under financial regulations, ATOL requirements, anti-fraud legislation, and other applicable laws.
• To protect against fraud and ensure security (legitimate interests) – monitoring transactions, verifying identities, and detecting suspicious activity.
• To send marketing communications (consent) – where you have opted in, we may send you promotional offers, travel deals, and relevant updates. You can withdraw your consent at any time.
• To improve our services (legitimate interests) – analysing how visitors use our website to improve its quality, relevance, and performance.

6. Sharing Your Personal Data

We do not sell your personal data to third parties under any circumstances.

We may share your personal data with trusted third parties only where necessary, including:

• Airlines and travel suppliers – to process your booking and fulfil your travel arrangements
• IT and cloud service providers – to host, manage, and secure our systems and data
• Payment processors – to process payments securely on our behalf
• Legal and professional advisors – where required in the course of providing services to us
• Regulatory and law enforcement authorities – where required by law, court order, or regulatory obligation
• Emergency contacts – in emergency situations, where we are required to share information with verified representatives

All third parties with whom we share data are required to handle it in accordance with applicable UK data protection laws and our data processing agreements.

7. International Data Transfers

Some of our third-party service providers are based outside the United Kingdom and European Economic Area (EEA). Where we transfer your data internationally, we ensure that appropriate safeguards are in place — including standard contractual clauses approved by the relevant authorities — to protect your data to the same standard required under UK data protection law.

8. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encrypted servers and secure socket layer (SSL) technology for all data transmission
• Password-protected and access-restricted internal systems
• Restricted access to personal data – limited to authorised personnel only
• Regular internal security reviews and staff training

We cannot guarantee the absolute security of data transmitted over the internet, but we take all reasonable steps to protect your information once it has been received by us.

9. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting our legal, regulatory, tax, and accounting obligations. The specific retention period depends on the type of data and the purpose for which it is held. Where data is no longer required, it is securely deleted or anonymised.

10. Cookies & Analytics

We use cookies and similar tracking technologies on our website to:

• Enable essential website functionality such as contact forms and booking enquiry tools
• Remember your preferences between visits
• Analyse how visitors interact with our website, using tools such as Google Analytics
• Improve the performance, relevance, and user experience of our site

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect some functionality of our website. For more detail about the specific cookies we use, please refer to our Cookie Policy.

11. IP Addresses & Tracking

We collect IP addresses automatically to monitor website usage, enhance system security, resolve technical issues, and improve site performance.

12. Marketing Communications

We will only send you marketing communications if:

• You have provided your explicit consent to receive them, or
• We have a legitimate interest in doing so – for example, where you are an existing customer and we are sending information about similar services

Every marketing email we send includes a clear unsubscribe link. You can also opt out at any time by contacting us at admin@skylinestrips.co.uk or by writing to our registered address. We will process all opt-out requests promptly.

13. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right to Access – You can request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).
• Right to Rectification – You can ask us to correct any inaccurate or incomplete data we hold about you.
• Right to Erasure – You can request that we delete your personal data where there is no compelling reason for us to continue holding it.
• Right to Restrict Processing – You can ask us to pause the processing of your personal data in certain circumstances.
• Right to Data Portability – You can request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another provider.
• Right to Object – You can object to our processing of your data where we are relying on legitimate interests as our legal basis.
• Right to Withdraw Consent – Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at admin@skylinestrips.co.uk or write to us at our registered address. We will respond to all valid requests within one calendar month. In some circumstances we may ask you to verify your identity before fulfilling your request.

14. No Charges for Access Requests

Subject Access Requests are free of charge. However, if a request is considered to be manifestly unfounded, excessive, or repetitive in nature, we reserve the right to charge a reasonable administrative fee. We will always explain the basis for any charge before proceeding.

15. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to skylinestrips.co.uk and our direct services. We are not responsible for the privacy practices of any third-party sites and recommend that you review their respective privacy policies before providing any personal information.

16. Information About Others

If you provide us with personal data about another individual – for example, when making a booking on behalf of a family member or group — you confirm that you have obtained their permission to share their information with us and that you have made them aware of how their data will be used in accordance with this Privacy Policy.

17. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us in the first instance at admin@skylinestrips.co.uk and we will do our best to resolve the matter promptly.

18. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:

Skylines Trips Limited 17 Bellamy House, 16 Biscoe Close, Hounslow, TW5 0UX, United Kingdom Email: admin@skylinestrips.co.uk Phone: 020 3892 1831 Website: skylinestrips.co.uk