1. Introduction: At Skylines Trips Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with us—whether as a customer, potential customer, website visitor, mobile app user, or job applicant. For any privacy-related concerns, please refer to the Contact Us section below.

2. Policy Updates: We regularly review this Privacy Policy to reflect any changes in our business practices or legal obligations. The most recent version is always accessible at: https://www.skylinestrips.co.uk/Policies.

3. About Us: Skylines Trips Ltd is a UK-registered company (Company No. 16311229), located at 4 Edgar Road, Whitton, United Kingdom, TW4 5QH. For the purposes of data protection legislation, Skylines Trips Ltd is the designated Data Controller. You can reach our Data Protection Officer via email at admin@skylinestrips.co.uk or by writing to the address mentioned above.

4. What Personal Data We Collect: We may collect various types of personal information depending on how you interact with us. This includes identity data such as your full name, date of birth, passport information, and gender. Contact details like your address, phone number, and email may also be collected. We may also process financial data such as payment details and bank information, along with travel and transaction history, including bookings and purchases. Technical information, such as IP addresses, browser types, time zone settings, and device identifiers, may be collected automatically when you use our website or mobile app. We also collect profile data like usernames, passwords, preferences, and user feedback. Usage data includes how you interact with our website and services. Marketing preferences and your communication choices are also recorded. In some cases, and only with your explicit consent, we may collect sensitive data such as medical conditions, religious beliefs, or criminal history if relevant to the services provided.

5. Information About Others: If you provide us with personal data about someone else, you must have their permission to do so and should also inform them about this Privacy Policy.

6. How We Collect Your Information: We gather information directly from you when you contact us by phone, email, or through our website. This also includes booking travel services, subscribing to newsletters, participating in surveys or promotions, engaging with us on social media, or using our mobile applications. In some cases, third parties may provide your information when booking on your behalf.

7. How We Use Your Personal Information: We use your data to fulfil bookings, provide customer service, respond to inquiries, process payments, issue invoices, and comply with legal obligations. Additionally, we use this information to personalise your experience, conduct internal research, detect fraud, and enhance security. In some cases, data is used to fulfil obligations in contracts with our partners and suppliers. We process your data based on legal grounds such as your consent, contractual obligations, legal compliance, or our legitimate business interests.

8. Sharing Your Information: We do not sell your personal data. However, we may share it with trusted third parties including airlines, hotels, IT providers, cloud service platforms, marketing agencies, legal advisors, and regulatory authorities where required by law. In emergency situations, your information may be disclosed to verified representatives or contacts.

9. Data Security: Your data is stored securely using encrypted servers, SSL connections, and password-protected systems. Access to your information is restricted to authorised personnel and third-party partners, and additional identity checks are carried out before disclosing sensitive data. You are also advised to keep your login credentials private and log out after each session.

10. Your Rights: You have several rights under data protection laws. These include the right to access your personal data, correct inaccuracies, request data deletion, restrict or object to data processing, transfer your data to another provider, and withdraw your consent at any time.

11. No Charges for Access Requests: You can make data access requests free of charge. However, if a request is found to be excessive, repetitive, or unfounded, we reserve the right to charge a reasonable fee. We may also request proof of identity before fulfilling your request.

12. IP Addresses & Tracking: We collect IP addresses to monitor and analyse website usage, enhance system security, and resolve technical issues. When allowed, this data may be used to personalise your experience.

13. Cookies & Analytics: Cookies are used to improve your browsing experience, remember your preferences, and enable website features such as shopping carts. We also use third-party tools like Google Analytics to understand how users interact with our website. You can manage your cookie preferences via your browser settings.

14. Marketing Communications: We will only send you marketing content if we have your consent or another lawful basis. You can choose to opt in or out of receiving marketing at any time. Every marketing email includes an unsubscribe link for your convenience.

15. Retention of Your Data: Your personal information will be retained only for as long as necessary to fulfil the purposes outlined in this policy. This includes meeting legal, regulatory, and operational requirements.

16. Changes to This Policy: We may update this Privacy Policy occasionally. Any changes will be posted along with the date of the latest revision.

Last updated: 16 April 2025

17. Complaints: If you’re unhappy with how we’ve handled your data, you may contact the UK Information Commissioner’s Office (ICO). Visit https://ico.org.uk, call 0303 123 1113, or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.