1. Introduction

At Skylines Trips Ltd, we are committed to safeguarding your personal data and being transparent about how we use it. This Privacy Policy outlines how we:

• Collect
• Process
• Protect your personal information

This applies when you interact with us as a:

• Customer
• Potential customer
• Website visitor
• App user
• Job applicant

For any questions, please refer to the Contact Us section below.

2. Policy Updates

• We regularly review and update our Privacy Policy.
• Updates reflect changes in our practices or legal obligations.
• The latest version is always available at: https://www.skylinestrips.co.uk/Policies

3. About Us

Who Are We?

• Skylines Trips Ltd
• Registered in the UK (Company No. 16311229)
• Address: 4 Edgar Road, Whitton, United Kingdom, TW4 5QH

Data Controller

Skylines Trips Ltd is the “Data Controller” under data protection laws.

Contact Details:

• Email: admin@skylinestrips.co.uk
• Postal & Business Address: Data Protection Officer, Skylines Trips Ltd, 4 Edgar Road, Whitton, United Kingdom, TW4 5QH

4. What Personal Data We Collect

We may collect the following types of personal information:

• Identity Data: Full name, date of birth, passport details, gender
• Contact Data: Address, phone number, email
• Financial Data: Payment details, bank account info
• Travel & Transaction Data: Bookings, purchases, payment history
• Technical Data: IP address, browser type, time zone, device info
• Profile Data: Usernames, passwords, preferences, feedback
• Usage Data: Website and service interactions
• Marketing Preferences: Communication choices and consent
• Sensitive Data: (only with your explicit consent)
  • Medical conditions
  • Religious beliefs
  • Criminal history

5. Information About Others

• You must have permission to share others’ information with us.
• You are responsible for informing them about this Privacy Policy.

6. How We Collect Your Information

• Contacting us by phone, email, or through our website
• Booking travel services
• Signing up for marketing or newsletters
• Entering promotions or surveys
• Interacting with us via social media
• Using our mobile apps or booking platform
• Receiving information from third parties booking on your behalf

7. How We Use Your Personal Information

We use your data to:

• Manage bookings and provide services
• Respond to enquiries and support requests
• Process payments and issue invoices
• Comply with legal obligations
• Personalise experiences and tailor marketing
• Detect fraud and enhance security
• Conduct internal research and improvements
• Fulfil contracts with suppliers or partners

Legal bases for processing your data include:

• Your consent
• Fulfilling a contract
• Legal obligations
• Legitimate business interests

8. Sharing Your Information

We do not sell your data. We may share it with:

• Travel service providers (e.g., airlines, hotels)
• IT and cloud solution providers
• Marketing and communications agencies
• Legal, financial, and audit consultants
• Government authorities (when required by law)
• Emergency contacts or representatives (with proper checks)

9. Data Security

• Encrypted servers and secure SSL connections
• Password-protected systems
• Access controls for staff and partners
• Security checks before disclosing sensitive data

Keep your account details confidential and log out after each session.

10. Your Rights

Under data protection law, you have the right to:

• Request access to your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict data processing
• Transfer your data to another provider
• Withdraw your consent at any time

11. No Charges for Access Requests

• No charge unless request is unfounded, repetitive, or excessive
• We may ask for identity verification

12. IP Addresses & Tracking

• We collect IP addresses to monitor usage
• Used to enhance security and troubleshoot
• May personalise your experience when legally permitted

13. Cookies & Analytics

• Cookies improve user experience
• Support user preferences and shopping cart features
• Used by third-party analytics tools like Google Analytics
• Manage your preferences via browser settings

14. Marketing Communications

• You can opt in or out anytime
• We send marketing only with your permission or legal basis
• Unsubscribe links are provided in every marketing email

15. Retention of Your Data

• Data is retained only as long as necessary
• Includes legal, regulatory, or operational requirements

16. Changes to This Policy

• This Privacy Policy may be updated periodically
• Changes will be posted with the revision date

Last updated: 16 April 2025

17. Complaints

If you’re not satisfied with how we handle your data, you may contact the UK Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF